Non-urgent advice: Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

phone us on- 01606 861120 Monday to Friday from 8am to 6.30pm

Visit surgery upto 6.30pm

When you get in touch, we’ll ask what you need help with.

Routine appointments

To request a routine appointment in the next 7 days:

  • phone us on 01606 861120 , Monday to Friday from 8am to 6.30pm
  • visit surgery up to 6.30pm
  • use your NHS account to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account
  • using the GP online system – Patient Access
  • phone us on 01606 861120, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice BEFORE 11am as possible.

Non-urgent advice: Extended appointments are available at the hub

Extended hours appointments are now available at Willow Wood Surgery. These are at the hub and are pre-bookable by our reception team.

– Tuesday Evenings until 8pm

– 2 Saturday Mornings a Month

Please ask at reception for more details.