Suggestions and Complaints

It is our intention to give you the best possible service. We don’t always get it right and feedback from our patients is important if we are to improve our service.

If you have any suggestions, comments or complaints please contact Business Partners. Business Partners can be contacted by email [email protected] or our reception staff can arrange for you to see them.

We aim to sort most problems easily and quickly and will always invite you to come in and talk to us about your concerns. However, we do have a practice complaints procedure which is available from Reception or can be emailed to you by Business Partners if required.

We very much hope you will feel we have taken your concerns seriously and have helped to clarify events and resolve your complaint satisfactorily. However, you do have the right to complain to the Parliamentary and Health Service Ombudsman (PHSO) at [email protected] if you remain unhappy or telephone 0345 0154 033. The PHSO would normally expect any request to be lodged within 12 months. However, you are encouraged to make the approach as soon as possible after the completion of local resolution.

We are obliged to inform you that you are entitled to seek assistance from the NHS Complaints Advocacy Service Healthwatch who can be contacted on 0118 937 2295.

Complaints regarding care received from the Mid Cheshire Hospitals Trusts are dealt with by Customer Care Team Leighton Hospital/Victoria Infirmary Northwich:
Tel: 01270 612410 [email protected]